Terms of Service

1. Acceptable Use

You agree to use Wasla only for lawful purposes and in accordance with the laws of the Arab Republic of Egypt. You must not:

• Purchase products for resale without a valid trade licence
• Provide false information during registration or checkout
• Post fraudulent reviews or misrepresent products
• Engage in any activity that disrupts or harms the platform

2. Shop Responsibilities

Shops on Wasla must:

• Hold any trade licence or permit required to sell food and consumer goods in Egypt
• Ensure all products listed comply with Egyptian food-safety and consumer-protection regulations
• Fulfil orders accurately and within their stated delivery window
• Not list counterfeit, expired, or unauthorised products
• Maintain accurate stock levels, pricing, and shelf-life information for perishable goods
• Pay the applicable platform commission on all completed orders

3. Customer Responsibilities

Customers must provide accurate delivery information within a covered delivery zone and ensure someone is present to receive orders. Cash-on-delivery payments must be ready at the time of delivery.

4. Refund and Returns Policy

Perishable goods cannot be returned once delivered unless the item arrives damaged, spoiled, or materially different from its description. Refund requests must be submitted within 24 hours of delivery by contacting the shop directly through the platform. Wasla acts as an intermediary and does not itself process refunds on behalf of shops.

5. Food Safety Disclaimer

Wasla does not prepare, inspect, or store any food product sold on the platform. Each shop is solely responsible for the sourcing, handling, storage temperature, and shelf life of the products it lists, including compliance with Egyptian food-safety law. Customers with food allergies or sensitivities should contact the shop directly before ordering to confirm ingredients. Report any food-safety concern to us immediately so we can investigate the shop involved.

6. Platform Commission

Wasla charges shops a commission on the total value of each completed (delivered) order. This fee is automatically calculated and recorded at the time of purchase.

7. Limitation of Liability

Wasla is a marketplace platform and is not the seller of record for any product. We are not liable for the quality, safety, legality, or delivery of products sold by third-party shops. Our total liability to you shall not exceed the amount paid by you for the relevant order.

8. Governing Law

These terms are governed by the laws of the Arab Republic of Egypt. Any disputes shall be subject to the exclusive jurisdiction of the courts of Cairo, Egypt.

9. Changes to These Terms

We may update these terms from time to time. Continued use of the platform after changes are posted constitutes acceptance of the revised terms.